Job Category: Community Services & Development
Job Description
Here's how it will help transform your career:
* Gain valuable knowledge across four key service streams of children, youth, families and employment; disability inclusion; housing and homelessness; and mental health and wellbeing.
* Expand your network by working with a broad range of specialist staff and stakeholders
* Broaden your customer service and administrative skills to include face to face, online and phone-based service solutions.
* This role will be predominantly phone based, with front of house face to face customer service required also.
Benefits
* Flexible working options, access to ongoing learning and development, generous salary packaging options, staff well-being program, and the opportunity to bank additional days leave per year.
* Safety prioritised; we provide a supportive and inclusive workplace environment.
Qualifications
We are looking for a person dedicated to great customer service and a desire to make a difference. The successful candidate will have:
* Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress.
* Experience in using client records management systems.
* Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders.
* Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
* Ability to use technology to effectively undertake a wide range of administrative functions.
Required Credentials
Working with Children and a National Police Check are mandatory requirements for all staff.
Equal Opportunity
Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.
Contact
For further information, please contact David Berger on 0439 535 002.
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