We are seeking a skilled Claims Professional to join our team as a key player in managing workers compensation claims. This exciting opportunity will see you overseeing a portfolio of claims, ensuring our injured customers receive the necessary support and treatment.
* Build strong relationships with all parties involved in the claims, including claimants, employers, brokers, and treatment providers.
* Proactively manage claims using best practice strategic claims management techniques.
* Analyse medical, financial, and rehabilitation reports to assist in the accurate assessment of individual claims.
* Manage workflow to ensure that all activities are completed within applicable legislative and regulatory timeframes.
* Collaborate with external stakeholders, including communication with claimants, employers, brokers, and medical specialists, by phone, correspondence, and/or attending conferences and/or hearings.
What You'll Bring
* Strong customer service experience.
* Demonstrated ability to engage, collaborate, and work well with a wider team to deliver exceptional customer outcomes.
* Demonstrated business acumen, including the ability to understand data, identify areas of opportunity, and deliver to business targets.
* Solid stakeholder management experience to manage expectations and balance the needs of multiple parties.
Benefits
* Employee discounts and rewards - exclusive offers on various products and services.
* Study support - We encourage external learning and offer study support to eligible employees.
* Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
* Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
Why You'll Love Working with Us
* We believe in putting words into action and building futures and protecting what matters is why we're here.
* Caring for others, being courageous, and doing the right thing underpins everything we do.