About AMA
The AMA Group, is Australia's largest network of accident repair facilities, which currently comprises of over 120 outlets and over 2,200 employees across Australia and New Zealand.
The AMA Group's success is a result of our commitment of providing our clients and work providers with quality and cost-effective repairs, as well as exceptional customer service. Our people is what makes this possible and are therefore our focus. We invest in our people. Creating the leaders of today and developing the skills for tomorrow.
About the Role
We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join our AMA Group Solutions team to undertake quality workmanship to ensure vehicles are returned to their pre-accident condition. This is a full-time position.
The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers whilst interacting with a range of people.
Reporting to the Centre Manager this role will work within our large network of repair facilities and you will be provided with stability and opportunity.
Key Responsibilities
1. Providing excellent customer service to clients and work providers
2. Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
3. Complete quotes as required onsite, off-site and online
4. Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
5. Manage parts for repairs to ensure timely arrival and cost effectiveness as required
6. Manage suppliers to ensure additional work is recorded and authorised in a timely manner
7. Assist with production management of the centre where required
8. Ensure vehicles are repaired to their pre-accident condition
9. Hand over completed repairs to customers
About You
10. Proven experience within a similar position including experience in the preparation of estimates / quotations in the automotive smash repair industry
11. Proven experience with AudaNet would be highly desirable
12. Ibody experience desirable but not necessary
13. Excellent customer service skills including building rapport with customers and work providers
14. Highly professional and personable
15. Strong systems experience and competent computer abilities
16. Excel an advantage but not a necessary
17. Excellent verbal and written communication skills
18. Ability to meet strict deadlines
19. Ability to problem solve and excellent accuracy and attention to detail
20. Able to work effectively and collaboratively with the team
21. Strong commitment to work in a safe manner
22. High attention to detail
23. Be reliable, punctual & hardworking
We are leaders in the repair industry and offer
24. Team environment
25. Ongoing training
26. Career opportunity
27. Latest tools, equipment and process
28. Great opportunity to earn big $$$ for competent and efficient tradespeople
29. Junior-Mid experienced tradesperson $60-$80k
30. Mid-Senior tradesperson $80k-$100k
31. Annual salary
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