The Customer Support function plays a pivotal role in delivering exceptional customer service, sales and marketing support via various communication channels.
Key Deliverables
* Addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints.
* Communicating with customers daily via telephone, email, chat or through social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
Identifying sales opportunities associated with customer enquiries and providing first-line technical and clinical assistance, escalating issues to relevant teams for timely resolution.