About the Job About the role
As a member of the Service Desk team, the Desktop Support Analyst helps keep the Public Transport Authority (PTA) running by delivering reliable and responsive technology support.
From managing user accounts and deploying software to providing hands-on desk-side assistance, you'll be the go-to escalation point for Service Desk Analysts and play a vital role in ensuring staff have the tools they need to succeed.
You'll work with the latest technologies such as Intune and SCCM to maintain systems to high security standards, provide second-level support that makes a real difference to our people every day.
Beyond day-to-day support, this role offers the chance to shape improvements across the Service Desk.
You'll monitor and enhance system performance, coach and mentor junior team members, and share your expertise to build capability across the branch.
With opportunities to contribute to IT projects, streamline processes, and strengthen documentation, you'll be part of a collaborative team driving positive change and ensuring the PTA continues to deliver safe, efficient and reliable services to the community.
About You
To excel in this role, you should possess: ITIL Foundation (or relevant experience), relevant technical qualifications/certifications, and strong expertise in second-level support, installation, and administration of IT hardware and software.
Excellent written and verbal communication skills with the ability to build rapport, collaborate effectively in a team, and support Service Desk Analysts.
Strong conceptual and analytical skills with the ability to assess information and resolve complex technology issues.
Well-developed planning and organisational skills, able to manage competing priorities and work independently with minimal supervision.
About Us
The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions.
Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability.
These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally.
Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations.
Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.
You can expect.
Opportunities to grow through personal development and career pathways
Health and Wellbeing programs including access to a free 24/7 onsite Gym
Subsidised Corporate Apparel and Spectacles
Supportive Team Environment
Opportunity to join our Social Club offering savings and benefits all year round.
There is currently one fixed term opportunity available to 30 October 2029 with the possibility of renewal and/or permanency.
This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months.
Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.