Medical Receptionist / Patient Services Officer
Posted Thursday 23 October
Parental Leave cover, Fixed Term contract through to end of July
Join a values-driven team, focused on collaboration and patient experience
Enjoy industry benefits including health perks, training & support
Want to improve Australia's heart health?
Our team is our impact and our future.
Join something special at Advara HeartCare.
We have an opportunity for : A fixed term contract to cover 9 months' Parental Leave plus an option to be extended based on coverage required.
Our Best Starts with You
At Advara HeartCare, we're building something important.
Something special.
For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care.
We're the largest cardiology provider in Australia, with more than 90 centres and 100 doctors.
Now, we're shaping a future where world-class care is the standard of care.
We can't achieve this without our incredible people.
That's why we're creating a workplace and culture where you can truly thrive.
Your Impact, With Us
As our valued Patient Services Officer (Medical Receptionist), you'll provide warm, professional, and efficient administrative support across our busy Bundaberg clinics.
You'll be the first point of contact for many of our patients, helping ensure their experience is smooth, respectful, and informed — making a meaningful difference from the moment they walk through the door.
This is a full-time role, and availability across a rotating roster between 7 : 00am and 6 : 00pm is essential.
We're looking for someone who can be flexible with shift times to meet the needs of the clinic.
Managing appointment bookings, rescheduling, and patient communications
Liaising with hospital staff, doctors, and clinical teams
Checking patient GP referrals and Medicare data for accuracy
Answering incoming calls promptly and professionally
Processing billing and receipting for patient accounts, including Medicare and DVA
Supporting the team with efficient use of our Health Track system
What You'll Bring
To succeed in this role, you will have :
Experience in administration or customer service, ideally in healthcare or aged care
Strong time management and prioritisation skills
Excellent communication skills with the ability to support patients sensitively
Confidence in billing / receipting medical accounts (Medicare and DVA experience preferred)
Ability to work independently and as part of a team in a fast-paced environment
We would also love you to have :
A calm, professional attitude and a positive approach to fluctuating workloads
A collaborative mindset and a commitment to continuous improvement
High attention to detail and comfort with clinical administration software
Why Advara HeartCare
We're a values-driven organisation where every person matters.
Because whatever your role here, you are our impact and our future.
At Advara HeartCare, we care, we work together, we advance, and we deliver.
When you join us, you'll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that's even better.
Here are some of the things we hope you'll love about working with us :
Your impact, with us
– Help improve patient care and outcomes across Australia
Your growth, with us
– Access learning and development opportunities in a fast-growing organisation
Your voice, with us
– Be heard, valued, and part of something bigger
You'll also enjoy :
Working with a nationally respected team of healthcare professionals
Flexible work arrangements where possible to support work-life balance
Performance-based recognition and support for career progression
Access to salary packaging and wellbeing initiatives
Ready to shape our future while building yours?
Join Advara HeartCare and achieve more than you ever thought possible.
We're building something important here, something special.
If this sounds like something you'd like to be a part of, click "Apply Now" to express your interest.
Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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