Operations Manager – Travel & Operations
$85,000 – $90,000 + Super + Bonus
A well-established and growing travel organisation is seeking an experienced Operations Manager to lead travel operations across domestic and international programs. This senior role focuses on end-to-end travel operations management, team leadership, budgets and service delivery within a fast-paced travel environment.
Working closely with Product, Sales and Account teams, you will ensure travel operations are efficient, scalable and consistently deliver a high-quality customer experience.
The Opportunity
This role suits a confident travel operations leader who enjoys ownership, people management and operational problem-solving. You will play a key role in strengthening travel operations, improving systems and processes, and supporting the delivery of complex travel programs.
The Role
* Lead and manage day-to-day travel operations across domestic and international programs
* Oversee itinerary delivery, supplier fulfilment and in-trip travel operations support
* Line manage, train and develop a travel operations team
* Manage travel operations budgets, cost controls and supplier negotiations
* Partner with Product on travel operations pricing, budgets and delivery
* Resolve in-trip issues and manage operational changesil>
* Identify opportunities to improve travel operations efficiency, quality and profitability
* Maintain and improve travel operations systems, tools and processes
* Analyse customer feedback and contribute to operational reporting
About You
* Proven experience in travel operations management
* Strong leadership background within travel or operations-led environments
* Solid understanding of travel operations budgets, margins and cost control
* Experience managing multi-supplier travel operations
* Highly organised with excellent operations and time management skills
* Confident communicator across Travel, Operations, Product and Sales teams
* Solutions-focused and comfortable working to deadlines
What's on Offer
* $85k – $90k + Super + Bonus
* Hybrid working: 2 days WFH / 3 days office
* Long-term career opportunity within a growing travel organisation
Apply now Contact Alex at Travel Trade Recruitment via email on or call for a confidential discussion.
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