**Job Title**:Accreditation & Exams Support Coordinator
**Responsible to**:Accounts Coordinator - APMG International (Australasia)
**Key Tasks - Exams (including Public)**
- Chase up any outstanding information to process exam bookings/results release
- Be the point of contact for public exam enquiries/ local bookings
- Support ATOs on the use of APMG systems, including Marlin exam system, invigilator portal, online exams etc.
- Provide training where required to support ATOs, enter and process exam bookings, including the creation of supporting content when needed (for example demonstration videos)
- Participate in User Acceptance Testing (UAT) where possible to maintain knowledge of APMG systems and support operations
- Be the point of contact for ATOs in Australasia region running a voucher scheme
- Create the required booking documentation to create exam packs for public exams
- Liaise with Invigilators/ venues where applicable
- Process returned exam packs and work with operations team to process through to release of results
- Print and prepare bookings for ATOs in Australasian region
- Dispatch exam packs
**Key Tasks - Accreditation**
- Assist ATOs to access APMG Accreditation information (Huddle etc)
- Transfer queries within the Accreditation team when needed
- Deal with any Accreditation related booking queries on Marlin exam system and follow through to ensure booking can be made in timely fashion
- Assist with scheduling and reviewing reports for any urgent assessments
- Support accreditation projects when required
- Assist ATOs with accreditation queries including but not limited to quoting accreditation/assessment costs
**Invigilator Spot Checks**
- Manage invigilator spot checks in accordance with Quality Management System (QMS)
- Liaise with and inform spot checkers of relevant information, procedural requirements and developments
- Ensure current and correct standards/documentation is utilised when managed spot checks are completed
- Coordinate lodgement of completed spot check reports
**Marketing**
- Manage the Australasian web page on the APMG web site
- Promote, nurture and support ATOs to use the country web pages to promote ATO activities, blogs and promotional articles
- Encourage and where necessary assist ATOs in developing material and content for blogs, articles, case studies etc - including writing and editing and facilitating where appropriate final approval of content with UK teams.
- Support local marketing activities as required, including social media support and publishing content where appropriate with consideration to SEO
**General Tasks**
- Assist Accounts Manager with issuing invoices/receipts
- Process and dispatch book orders on request
- File and manage documentation quickly in accordance with APMG policy
- Assist and help team members on request to ensure team objectives are met
- Complete regular and ad-hoc reporting to agreed deadline
- Participate in meetings and projects (ad-hoc) to support international operations and projects
- Act as an approved invigilator for exams
- Provide local support for sales leads received via the website
**General**
- Liaise and work with UK team on relevant accreditation matters
- Submit QMS change requests in line with process/standards development including process maps
- Attend meetings/events as agreed with line manager
- Start records for all complaints received and pass them on to the relevant person to deal with them in accordance with the APMG complaints policy
- To review and action any complaints which may be assigned to this role and close in a timely manner in accordance with the APMG complaints policy
- Responsible for reading, understanding and working in accordance with the processes relevant to their role as defined in the APMG QMS and processes
**Qualifications**
- At least 3 years' experience in administration
- Preferably minimum of qualifications to Year 12
**Skills**
- Excellent command of written and spoken English
- High attention to detail
- Time management skills
- Customer service skills
- Understanding of the relevant standards and quality policy
- Data entry skills including speed and accuracy
- Ability to execute processes within SLAs and in-line with APMG's standards (as set out in the QMS)
- Ability to problem-solve and think creatively to meet non-standard customer requirements - while meeting APMG standards and SLAs
- Ability to communicate at appropriate levels of a customer organisation
**Competencies**
Managing Self
- Steps up and assumes responsibility where necessary.
- Reads behaviour, tackles difficult situations and manages conflict in an appropriate and timely manner.
- Trusts one's own capability to resolve problems and make decisions within remit.
Teamwork &collaboration:
- Promotes team spirit by involving and engaging with team members to achieve mutual/team goals.
- Takes into account team workload and offers support when needed to ensure objectives are achieved.
- Rec