Overview
Screwloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We’re looking for a Senior IT Support Technician (Level 2/3) to join our Mulgrave office and help us deliver outstanding support and project outcomes to our clients.
The Role
This is an office-based role where you’ll provide IT support, deliver infrastructure projects, and contribute to security initiatives including Essential 8 compliance. You’ll also gain hands-on experience with ThreatLocker, Sentinel One, Cisco and other leading security platforms.
What You’ll Do
- Support Essential 8 or CIS security controls and client compliance.
- Configure, troubleshoot, and maintain Microsoft Intune & SharePoint.
- Perform server migrations, upgrades, and patching.
- Perform cloud migrations including Exchange, Active Directory & File Server.
- Support and maintain ThreatLocker & Sentinel One endpoint security.
- Support Data Loss Prevention initiatives including sensitivity labels, MS Purview & Safetica.
- Work on IT projects such as Windows 11 rollouts and client upgrades.
What We’re Looking For
- Knowledge of Group Policy, AD, DNS, DHCP & backups.
- Familiarity with ThreatLocker, Sentinal One or other security tools.
- Understanding of Essential 8 cybersecurity framework.
- MSP background and excellent troubleshooting skills.
- Certifications (Microsoft, Cisco, Linux) highly regarded.
What We Offer
- Office-based role in Mulgrave with free parking.
- Ongoing training and certification support.
- Career growth across IT support, infrastructure & cybersecurity.
- A supportive, qualified team culture.
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📌 Senior IT Support Technician (Level 2/3)
🏢 Australian Client Services
📍 Melbourne