About This Role
We are seeking a highly skilled Banking Consultant to join our team in Geraldton. As a key member of our Retail Banking division, you will play a vital role in providing customers with an exceptional banking experience.
As a Banking Consultant, you will be responsible for meeting the end-to-end financial needs and goals of customers across various transaction activities, needs-based conversations, and educating them on available financial solutions, including digital offerings.
You will have the knowledge required to complete customer transactions, conduct in-depth needs-based conversations, and fulfill products as per your accreditation level.
This role is primarily based in branches, where you will deliver high-quality customer service to ensure customers are satisfied and become strong advocates for our organization.
Key Responsibilities:
* Provide seamless branch experiences for customers
* Contribute to a significant uplift in customer engagement and advocacy
* Actively participate in and support bank programs and initiatives