Job Title: Ambassadors of Hospitality
* Guests arrive, and you are their first impression. Your smile, your greeting, and your assistance set the tone for their stay.
Responsibilities:
* Welcome guests with genuine warmth and professionalism, ensuring a memorable first impression.
* Act as the primary point of contact in the lobby area, offering assistance and personalized service to both local and international guests.
* Anticipate guest needs, provide accurate information about hotel facilities, and assist with directions or requests.
* Liaise closely with Front Office, Concierge, Bell Desk, and other departments to ensure smooth guest experiences.
* Provide concierge-style support, including recommendations, reservations, and handling special requests with grace.
* Address and resolve guest concerns promptly, ensuring satisfaction while upholding the brand's commitment to excellence.
* Maintain a polished and elegant presence at all times, reflecting the sophistication of the hotel.
* Support VIP and loyalty guests with extra care and personal attention.
* Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.
Qualifications:
* Minimum of 1–2 years of experience in Guest Relations, Front Office, or customer service roles, preferably in luxury hotel.
* Experience working in a multicultural environment is a plus.
* Fluent in Mandarin Chinese and English (spoken and written).
* Well-groomed appearance and polished presentation in line with luxury hospitality standards.
* Excellent communication and interpersonal skills.
* Warm, approachable, and guest-focused attitude.
* Strong problem-solving abilities and attention to detail.
* Ability to handle stressful situations with professionalism.
Benefits:
* Employee benefit card offering discounted rates in Accor worldwide.
* Learning programs through our Academies and the opportunity to earn qualifications while you work.
* Opportunity to develop your talent and grow within your property and across the world.
* Ability to make a difference in the local community through our Corporate Social Responsibility activities.
Why Choose Us:
* We welcome you as you are and you can find a job and brand that matches your personality.
* We support you to grow and learn every day, making sure that work brings purpose to your life.
* By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
We Are More Than a Hotel:
* We are far more than a worldwide leader.
* We offer opportunities to explore Accor's limitless possibilities.
Ambassadorial Spirit:
* As an Ambassador of Hospitality, you embody the spirit of our brand.
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