**Company Description**
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park - a stone's throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania. The Lodge consists of 70 rooms and a main lodge, thoughtfully constructed around a beautiful waterfront below The Hazards mountain range. Located approximately 2.5 hours from Hobart or Launceston, Freycinet Lodge neighbours the popular holiday town of Coles Bay.
- With your experience, create an impact on our guests in this hands-on and detail orientated role
- Ensure our guests have a great experience and make holiday memories
- Staff accommodation and meals package available
**What you'll do**:
You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:
- Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
**What you'll bring**:
- Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
- A reputation for providing excellent customer service, engaging in excellent conversations with our guests
- A vibrant attitude with the ability to work effectively as part of a busy team
- Certificate II in Hospitality (Operations) or equivalent experience
- Flexibility to work across other areas of the business if required
- Valid Responsible Service of Alcohol Certificate
- Possess a Do Food Safely Certificate of completion
**What's in it for you?**
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
**Know you belong**:
📌 Guest Service Agent
🏢 Freycinet Lodge
📍 Tasmania