Voluntary, Charity & Social WorkSource: uWorkinJOB DESCRIPTIONLocation, Location, Location! Work from our lakeside office in Bokarina, close to shopping, lunch spots, beaches, and more.New opportunity due to business growthSalary: $65,000 + Super + Salary Packaging benefits, including up to $15,900 per year tax-free. Less tax means more take-home pay!Additional benefits: Medibank corporate health insurance discounts, gym, solar packages, and more.Training: Receive comprehensive training to excel in your role.Team culture: Our teams work hard, support each other, and enjoy having fun!Employee Assistance Program: Free, confidential counselling available to you and your family members.About UsCommunity Solutions Group makes a difference in people’s lives by supporting them to achieve their goals and working with them on their pathways to possibilities. We deliver services focused on wellbeing and independence across Queensland, Victoria, and New South Wales.About the RoleAs a Customer Care Consultant in our Workforce Australia (WFA) team, you will provide exceptional service to our customers, handling calls, supporting administrative tasks, and collaborating with mentors and customers to advance their employment journey.Key duties include:Understanding Our Services: Learn about our employment services to confidently guide customers through processes.Collaborating with Mentors: Work closely with on-site mentors to understand customer needs and support their employment journey.Communication: Engage with customers and teams via phone, email, Teams, and SMS.Administrative Support: Assist mentors with administration and diary management.Data Accuracy: Maintain data integrity across systems for smooth operations.Qualifications and Skills:Experience in a fast-paced customer service role, preferably in a call centre.Proficiency in Microsoft Outlook; familiarity with Excel, WAOP, and JobReady is a plus.Ability to handle challenging situations with resilience and empathy.Supportive team player with a positive attitude.Experience working to KPIs or targets.Excellent people skills and ability to connect with diverse backgrounds.Calmness and resilience in difficult conversations.Willingness to support team members.Strong time management, organization, and attention to detail.Benefits and PerksSalary package up to $15,900 tax-free, plus $2,650 for meal and entertainment expenses.Pre-tax salary options for vehicle purchase and running costs.Discounts on health insurance, Kia vehicles, and appliances at Harvey Norman.Family gym memberships via Fitness Passport.Induction and ongoing learning opportunities.6 weeks paid parental leave for primary carers.Free coaching and counselling through our Employee Assistance Program.Reward and Recognition Program.Interested? We’d love to hear from you. Please click 'apply' to submit your application and join #TeamPossible today!Community Solutions Group is part of Endeavour Foundation, one of Australia’s largest employers of people with disabilities. We are committed to inclusivity, diversity, and creating a supportive environment for all applicants, including Aboriginal and Torres Strait Islander peoples, CALD communities, LGBTQI+ individuals, and people with disabilities.We encourage applications from all backgrounds and will support accessible recruitment processes tailored to your needs.To apply online, click the link below. For a confidential discussion, contact Melissa Kophamel, quoting Ref No. 1231052.Location: Child Safety, Seniors and Disabilities - Birtinya, QLDSource: Sunshine Coast Student Jobs Hub
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