Software Technical Support Engineer @ Schneider ElectricThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AURole Seniority - Mid-levelMore about the Software Technical Support Engineer role at Schneider ElectricJoin our agile Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ1-2 years of experience in Application Support function is highly regardedHybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefitsAbout UsSchneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with secure, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our Mission is to be the trusted partner in Sustainability and Efficiency.About The OpportunityOur team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and Recent Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer.Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.Key ResponsibilitiesOwning, investigating and resolving complex software issues, proposing work-arounds for customersAccurate and timely documentation of activities and findings in case management systemContribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our teamCollaboration with colleagues in other support centres and departmentsFocus on customer experience, contributing a successful interaction.
Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutionsLearning every day and actively contributing to the team and our customersAbout YouTo see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.Key Skills And ExperiencePrevious experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageousAbility to demonstrate understanding of Windows operating system, networking concepts and securityKnowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting softwareWorking knowledge and understanding or experience with integrating hardware and softwareQuick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorilyKey ResponsibilitiesOwning and resolving software issuesDocumenting activitiesContributing to knowledge sharingKey StrengthsNetworking concepts understandingWhy Schneider Electric is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Schneider Electric not with Hatch.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustries: Internet Marketplace PlatformsIsExpired: false
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📌 Software Technical Support Engineer @ Schneider Electric
🏢 Hatch
📍 New South Wales