* Available shifts: 8:30am - 8:00pm or 3:00pm - 8:00pm 4 on 4 off
* Hourly rate: £12.50 per hour
* Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
* Accurately logging each call and inputting information into our CRM call handling platform
* Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
* Customer service experience whether that be from call centres, retail, hospitality, or the care sector
* Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
* Someone with an empathetic approach
* Good standard of English and ability to enter data into systems accurately
* Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
* Competitive rates of pay, dependent of experience, typically £12.50 per hour
* Fantastic Colleague benefits
* Supportive and friendly team
* Extensive training from initial induction and throughout your career
* Career development opportunities
* Safe, secure and contemporary offices based in Ringwood
* Free on-site parking
* Rewarding work; you'll be making a positive difference every day
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off)
This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.