The Company Our client is a wholesale and B2B retail supplier. Operating across Australia & New Zealand, they supply and distribute certain products & accessories to professional practices and retail partners. They foster a collaborative, friendly environment where strong team values come first. The Role Reporting to the Director, this role plays a critical part in the day-to-day and strategic success of the business. Amid continued growth and evolution, they are looking for an innovative, outcomes-driven Operations Manager to optimise systems, processes, logistics, supply chain, stock management, and customer service leadership. This role has 2 direct reports - Operations Assistant & an In-house Accounts Officer. This role operates Monday-Friday, 9am-5:30pm, 100% onsite. Duties Some of your responsibilities will include: Providing overall leadership and oversight of a 12-person office, with occasional travel to a second office of 3 employees Leading the Customer Service team, overseeing order intake and processing within Cin7 Omni, and managing escalations and complaint resolution Coordinating with in-house and outsourced accounting teams on AP/AR processing Managing the flow of information from their system into the software programs of their key Buying groups Overseeing and delivering operational reporting Your Profile To be a successful candidate you must have: Previous experience in wholesale/distribution operations management - 4 years minimum Proven leadership of OTC and P2P workflows, buying‑group, portals/reconciliations, inventory control, accounting, freight/customs, and vendor management - essential Experience with Cin7 Omni and Xero - desirable Benefits Be part of a collaborative and flat structure Opportunity to innovate & implement new ideas Continued growth & progression opportunities Apply Today Please send your resume by clicking on the apply button. Reference Number : 06810-0013354261 - KB By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.