Description Create your best future and join Westpac as a Service Owner Fulfilment & Settlements. Lead Innovation and excellence in On Day Settlement. Sydney based role, 2 days in office Full time permanent position What’s the role? As Service Owner Fulfilment & Settlements in the Origination & Servicing Village, Mortgages you will spearhead platform, process and operating model enhancements, delivering a best-in-market experience for our customers and partners. This pivotal role will lead digital signing uplift, enhance user experience, and drive automation of certifications and settlement processes, all while reducing costs and improving On Day Settlement performance. Collaborating closely with operations, you will help ensure our broker and first‑party contact model remains industry‑leading. You will work actively with PEXA and broader industry participants to optimise and automate the settlement journey, while managing valuations to deliver faster results and reduce costs. As the point person for industry engagement on the evolving settlements landscape, including areas such as inoperability, you will also oversee issues and incident management. This includes ensuring compliance with internal policies and maintaining strong reporting standards, with a focus on SLA monitoring, breach management and continuous process improvements. What do I need? Currently working as an experienced Service Owner with Mortgages and Settlements experience preferred Proven background in business Performance & Tech delivery with a solid understanding of digital, data and AI Transforming businesses Strategic thinker who can move seamlessly from vision to execution, who has the ability to bring external perspectives and best practices from Australia and beyond Exceptional stakeholder engagement and relationship building skills Proven problem-solving ability across teams and complex challenges, and confident working in ambiguous environments, providing clarity and direction to your squad Demonstrated people leadership skills with a track record of delivering results within budget Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .