Benefits
* Accrue up to an extra 12 days of leave per year through our Life Days program.
* Work with a world‐leading technology business at the forefront of innovation.
* We're a 'Family Friendly' certified workplace – we understand the many and varied roles our team members need to play within their own unique family setting and actively support them.
Your New Role And Responsibilities
The Knowledge Lead is responsible for governing, maturing, and enabling high‐quality knowledge management across all ICT operational domains. The role ensures that critical intelligence support environments benefit from accurate, current, and accessible knowledge assets that uplift service quality, reduce incident recurrence, accelerate resolution, and improve decision‐making across the program.
You will lead the development, maintenance, and continual improvement of knowledge processes, collaborating closely with Incident, Problem, Change, Engineering, and Operational teams to ensure a robust, ITIL‐aligned knowledge ecosystem.
The Knowledge Lead is critical in ensuring a resilient and optimised support ecosystem. By enabling technicians, analysts, and operations teams with the best possible information at their fingertips, this role directly improves service quality, reduces interruptions to mission capability, and strengthens the overall reliability of Australia's national geospatial intelligence systems.
* Own and mature the Knowledge Management process aligned to ITIL best practices, ensuring strong governance, quality and consistency across the program.
* Design and maintain knowledge frameworks including lifecycle standards, workflows, taxonomy, templates and approval practices for a multi-vendor environment.
* Govern the creation, review and publication of knowledge articles, SOPs, work instructions, Known Errors and Workarounds to ensure accuracy and compliance.
* Drive knowledge maturity across ICT operations by embedding structured knowledge behaviours and uplifting capability across teams.
* Translate incidents, problems, PIRs and recurring issues into timely, actionable knowledge to reduce reoccurrence, risk and escalations.
* Collaborate with SMEs, engineering, service management and operational teams to keep technical and operational knowledge current and mission‐aligned.
* Provide insight through reporting and analysis of knowledge quality, usage, gaps and trends, driving continual service improvement and operational efficiency.
What You'll Bring To Make An Impact
* Demonstrated experience in Knowledge Management, Service Management or a related ICT operational discipline, with strong understanding of ITIL processes (Incident, Problem, Knowledge and Change).
* Proven ability to produce clear, accurate and high‐quality technical and operational documentation.
* Strong stakeholder engagement and collaboration skills, with experience working across multi‐vendor and complex ICT environments.
* Analytical and detail-oriented, able to interpret operational data and translate insights into practical knowledge and guidance.
* Proactive and improvement-focused, with the ability to work independently and uplift process maturity and user experience.
* Experience with ITSM platforms (e.g. ServiceNow, JIRA) and/or ITIL v4 certification, with Defence or secure environment experience highly regarded.
* This role requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, and be able to be successful for a DISA/OSA.
Equal Opportunity Employer
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
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