OverviewAre you looking to use your technical know-how and people skills in a new way?
This role is perfect for a tradie wanting to step off the tools or a customer support professional who enjoys helping customers find the right solutions.Join a rapidly growing e-commerce business that supplies industrial, agricultural and trade equipment across Australia.
You will play a key role in driving sales growth while delivering exceptional support to customers through phone, email, web chat and other channels.What you will be doingRespond to incoming sales enquiries, recommend products and close deals efficientlyPrepare timely and accurate quotes and follow up to secure salesProvide technical advice, troubleshooting and warranty supportManage customer enquiries through phone, email, ticketing systems and live chatBuild and maintain strong customer relationships while identifying opportunities for growthCapture feedback and insights on customer needs, competitor activity and local market trendsDocument customer interactions and assist in creating support resources such as FAQsWhat we are looking forStrong customer focus with excellent communication and listening skillsExperience in customer support, sales or a related field, or hands-on trade, mechanical or technical experienceSolid organisational skills with the ability to manage multiple enquiries and follow-upsFamiliarity with e-commerce platforms such as Shopify and Zendesk is highly regardedKnowledge of the industrial, agricultural or automotive sectors is an advantageAbility to explain technical concepts clearly to a wide range of customersWhat you will getMonday to Friday role with no weekend workA supportive and collaborative workplace where your ideas are valuedThe opportunity to transition off the tools while still using your technical knowledgeBe part of a fast-paced business that is expanding across the Australian marketIf you are keen to use your technical background in a customer-focused e-commerce role, or you are an experienced support professional looking for a current challenge, we would love to hear from you.Candidates must have unrestricted working rights in Australia.Due to a high volume of applicants, only shortlisted candidates will be contacted.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at.
#J-18808-Ljbffr