Job Overview
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We are seeking a highly skilled and motivated individual to fill the role of Office Manager/Receptionist. As a customer service professional, you will provide exceptional support to clients and help drive the success of our business.
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Main Responsibilities
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* Meet and greet clients in a friendly and caring manner
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* Build rapport and engage with clients to deliver exceptional customer service
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* Perform reception duties, including answering phones, setting up appointments, and managing billing
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* Take initiative and be proactive in best supporting the business and its needs
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* Maintain accurate records and manage our record-keeping system
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* Build and maintain relationships with healthcare providers, aged care facilities, and other key stakeholders
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* Perform general office administrative tasks and oversee the day-to-day running of the clinic
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Requirements
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* Professional presentation and strong customer focus
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* Reliable, friendly, happy, and compassionate nature
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* Confident communication skills and ability to build strong relationships
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* Initiative, problem-solving, and improvement identification skills
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* Excellent written and verbal communication skills, including professional phone manner
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* Attention to detail, organizational skills, and ability to manage multiple tasks
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* Previous experience in front-line or call center sales, customer service, and administration
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* Intermediate PC skills and ability to learn quickly
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* Highly developed sales and negotiation skills, with a results-oriented approach
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Benefits
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Flexible working hours, including part-time options (20-40 hours per week), and a supportive work environment.
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What We Offer
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A dynamic and collaborative workplace that values excellence, innovation, and teamwork.
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