Receptionist - Brand NEW club in Osborne Park!
We’re bringing the Fitness Cartel experience to Osborne Park! This is your chance to be part of something special from the very beginning!
At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and rapid-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role:
In this highly important role, you\'ll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.
Key Responsibilities:
- Greet everyone & serve customers at both the front desk & café.
- Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
- Assist parents with booking their kids into Kid's Cartel where needed.
- Learn about our supplement & apparel range to execute supplement & apparel sales to members.
- Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
- Perform opening & closing duties in a timely manner.
- Follow directions, prioritise & complete tasks in a timely manner.
- Perform other related duties.
What you’ll need to succeed:
- Previous customer service experience with excellent communication skills.
- A "can do" attitude with a thirst for learning & ambition for growth.
- A passion for health & fitness & eagerness to work for the industry.
- Be reliable, proactive, punctual, professional & well-presented.
- Have a strong work ethic.
- Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
- Computer literacy & ability to learn new systems.
- Communicate & uphold, policies & procedures of the business to customers and staff.
- Hold a current First Aid & CPR Certificates (or willing to attain).
- Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
- Have Australian working rights.
What we\'ll offer you in return:
- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- FREE gym membership to all Fitness Cartel locations.
- Access to Merse Wellness Spas at discounted rates.
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply:
Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
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📌 Receptionist - Brand NEW club in Osborne Park!
🏢 Fitness Cartel Health Clubs
📍 City of Stirling