Driven by a passion for delivering exceptional customer experiences, we seek an accomplished Retail Sales Specialist to join our dynamic team. This pivotal role will empower the ideal candidate to bring customers' visions for their homes to life through personalized product recommendations and outstanding sales expertise.
About the Role
* Deliver unparalleled customer service by providing tailored experiences and suggesting items that align with clients' needs.
* Achieve impressive sales targets and store performance indicators (conversion, customer service rating, average transaction value).
Key Responsibilities
* Understand customers' preferences and recommend relevant products.
* Maintain up-to-date product knowledge to accurately describe features and benefits.
* Upsell and cross-sell strategically – inform customers about promotions and special offers.
* Consistently provide exceptional customer service.
* Demonstrate our core values in every customer interaction.
* Ensure store appearance consistently meets visual merchandising standards.
* Support, resolve or escalate all customer concerns efficiently.
Requirements
* At least 2 years of experience in retail, preferably in home/lifestyle products.
* Ability to engage customers to bring their vision to life.