Network Operations Specialist
At our organization, we are dedicated to delivering exceptional IT services that drive business outcomes. As a Network Operations Specialist, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment.
About the Role
This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting. We value inclusion, integrity, and innovation. You'll be empowered to grow your career, supported by a global team that's committed to delivering excellence for our customers and communities.
Key Responsibilities
* Perform initial triage and verification of network events and alerts
* Log and manage incident records in alignment with industry standards
* Respond to inbound support calls and create incident tickets
* Troubleshoot and resolve incidents or escalate to appropriate teams
* Coordinate with vendors and field services to ensure timely resolution
* Document root cause analyses (RCAs) and support remediation processes
Technical Proficiency
* Cisco networking devices
* HPN devices (H3C, ProCurve, 3Com, Aruba)
* F5 technologies
* Riverbed SteelHead appliances
We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
We strive to provide an environment that lets you thrive and showcase your skills while learning about our organization.