*Hiring: Dispatch Onsite IT Support – Multiple Locations (Australia)*
*Locations:*
* Holden Hill
* Kunda Park
* Mayfield West / Newcastle
* Mitchell, Canberra
*Scope of Work:*
* IMAC/D – Install, Move, Add & Change / Decommission
* Hardware Break-Fix – Troubleshooting and coordination with hardware vendor
* Desk Side Support – Problem diagnosis and resolution for authorized OS and application software on devices
* Spares Management – Stock management at dedicated sites
* Printer Support – Basic H&E support and coordination with managed print service provider
* New Hire Setup – Windows, Mac, and Linux laptops/desktops
* Tech Refresh – Laptop/Desktop upgrades
* Asset Collection
* Device Procurement Recommendations – Asset forecasting
* Break-Fix issues for laptops/desktops
* Site Support – Hands-on support for Server Rooms/Data Centres in collaboration with L2 team
*Engineer Skillsets Required:*
* Minimum 18 months IT experience
* Proficient in Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems
* Mobile device management (iOS & Android), enterprise encryption solutions, Windows PC/laptop management via AD
* Strong analytical, troubleshooting, and problem-solving skills
* Ability to multi-task, prioritize, and meet SLAs
* Excellent communication – fluent in English and local language
* Experience installing, upgrading, supporting, and troubleshooting Windows XP/7/8.1/10, Microsoft Office 2010, Cisco Jabber, and other authorized applications
* Basic knowledge of macOS to support Apple users
* Performs remedial repairs on desktops, laptops, printers, and other peripherals
* Uses diagnostic tools to troubleshoot network and workstation issues
* Performs general preventative maintenance on computers, laptops, and printers
*Team Allocation & Access:*
* 3 dedicated engineers will be assigned to each site.
* Access will be created only for these engineers, and only they are authorized to perform onsite work.