Bethanie is a leading not for profit aged care provider based in Western Australia. For over 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.
We are currently seeking a passionate and customer-focused Retirement Village Manager to join our team at Bethanie Esprit Retirement Village, located in Eaton.
As Village Manager, you will play a key role in ensuring the operational and financial success of the village are maintained, as well as the general wellbeing of our residents.
The successful candidate will have strong interpersonal skills, commercial aptitude and the ability to work on competing priorities. You demonstrate a passion for the industry, strong person-centred leadership and a customer service approach that sees you always operate with a high level of integrity. As part of a wider team, you will work to achieve resales targets and refurbishments to a high standard for the best outcome of residents and the village.
This role is offered on a permanent full-time basis, with working hours being 8.00am – 4.00pm (we can be flexible with these hours) and requires an element of being 'on-call'.
About you
* Previous experience in the retirement or health industry is preferred
* Demonstrated knowledge of the Retirement Villages Act and understanding of the needs of older people
* Strong work ethic, internal drive and the ability to go the extra mile to ensure you deliver an outstanding customer experience
* Excellent written and verbal communication skills – including the ability to communicate effectively with various individuals of varying ages and backgrounds
* High level of organisational, administrative and attention to detail skills
* Ability to manage budgets, interpret financial statements and use financial management software
* Experience using Microsoft Office
* Willingness to uphold the Mission, Vision and Values of The Bethanie Group
* Willingness to obtain relevant vaccinations (minimum of one covid and annual flu)
* Current National Police Clearance (or willingness to apply for one)
The role
* As the primary point of contact for residents, you will take ownership and be responsible for proactively anticipating resident needs, addressing their concerns and ensuring the site delivers an outstanding quality of life
* Actively promote the village, assisting with all sales and marketing events as required
* Organise, promote and facilitate resident activities, functions and events that enhance resident lifestyle and enjoyment
* Assist in sales enquiries and smooth the transition of new residents into their new accommodation, welcoming them into the community
* Communicate with residents on a regular basis regarding activities, services, building improvements and ensure appropriate maintenance and presentation of the site
* Be part of a wider team of Village Managers where a team catch-up once a fortnight via MS Teams and a quarterly face to face meeting is in place.
Working with Bethanie
At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:
* Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – increasing your take home pay.
* Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year.
* Culture benefits: welcoming team with a supportive culture; team events and an annual awards night.
* A focus on flexibility and work life balance.
To Apply
Please click on apply to upload your resume and brief cover letter before the closing date of 30 January. Our application process will include a questionnaire to finalise your application.
If you require any further information, please contact our Talent Acquisition team