Senior Claims Specialist – Domestic Building Insurance
3‑month temporary assignment | Strong potential for extension or permanent placement
An excellent opportunity has become available for an experienced Senior Claims Specialist to join a well‑established Domestic Building Insurance (DBI) claims function on a temporary basis, with a strong likelihood of the role extending or converting to a permanent position.
This role has arisen due to extended leave within the team and forms part of a broader growth phase. High‑performing contractors will be well‑positioned for longer‑term opportunities.
Your new role
Reporting to a Portfolio Lead, you will manage an end‑to‑end portfolio of Domestic Building Insurance claims, delivering fair, timely and empathetic outcomes for policyholders.
This is a hands‑on role suited to someone who can quickly step into a complex claims environment and confidently manage stakeholders, assess liability and communicate decisions.
Key responsibilities include:
* Managing your own portfolio of DBI claims from lodgement through to resolution
* Interpreting and applying policy coverage, assessing liability and quantifying claim costs
* Negotiating settlements and identifying recovery opportunities
* Participating in VCAT conferences, mediations and hearings, working closely with appointed legal providers
* Reviewing and analysing claims information to determine accurate and defensible outcomes
* Contributing to the continuous improvement of claims processes, policies and reporting
* Building effective relationships with internal teams, service providers and external agencies
* Delivering a high‑quality, claimant‑focused service with empathy and professionalism
What you'll need to succeed
* To be successful in this role, you will bring strong technical claims capability alongside excellent communication and stakeholder management skills.
* You will ideally have:
* Proven experience managing insurance claims, ideally within property, home, contents or builders warranty insurance
* Experience interpreting policy coverage and making complex liability decisions
* Exposure to VCAT processes, mediations or dispute resolution environments
* Strong written and verbal communication skills, with the ability to explain decisions clearly and sensitively
* A customer‑centric mindset with a calm, empathetic approach
* The ability to manage competing priorities in a fast‑paced environment
* Experience working with claims management systems (Salesforce experience advantageous)
* Candidates from the private insurance sector are strongly encouraged to apply.
What you'll get in return
* A 3‑month temporary contract with a strong possibility of extension or permanent placement
* Immediate start within an established and supportive claims team
* Exposure to a specialist and highly regarded insurance scheme
* Office‑based role with hands‑on support and collaboration
* One‑stage interview process for suitable candidates
* The opportunity to demonstrate your capability and secure a longer‑term career move
What you need to do now
If you're an experienced claims professional looking for your next contract role with genuine longer‑term potential,
apply now
or contact
Hays
for a confidential discussion.
If this role isn't quite right for you, but you're open to hearing about similar opportunities, we'd still welcome a conversation.