Job Description
Our organization seeks a skilled professional to assume the role of Resource Coordinator. This exciting opportunity is designed to provide an ideal platform for the successful candidate to support our operations and deliver exceptional service standards.
The ideal candidate will be responsible for coordinating scheduling and rostering of staff, ensuring seamless management and support. Additionally, they will process accurate and complete staff timesheets for payment, guaranteeing timely disbursement to staff members while verifying that all services have been provided as scheduled.
In this capacity, the Resource Coordinator will also manage after-hours rostering requirements, act as the primary point of contact for staff and consumer inquiries via phone, email, or in-person, and collaborate with the management team for resource allocation and financial management. They will work closely with colleagues to ensure efficient resource utilization and compliance with established service standards.
Key responsibilities include:
* Coordinate staff schedules and rosters to meet operational demands.
* Process and manage staff timesheets, ensuring accuracy and completeness.
* Manage after-hours rostering requirements, adapting to diverse operational needs.
* Provide exceptional customer service, responding to queries via phone, email, and in-person interactions.
* Collaborate with management to optimize resource allocation and financial management.