Job Title: IT Service Desk Analyst — Hybrid Work
A state property development agency in Melbourne is hiring a service desk analyst to provide first-line IT support. This role involves troubleshooting hardware and software issues, logging incidents in a ticketing system, and coordinating with internal teams.
The ideal candidate will have at least 2 years of experience providing customer-focused IT support, strong troubleshooting skills, and the ability to work effectively in a team environment.
* ITIL foundation certification would be beneficial but not essential;
The company offers professional development opportunities including flexible working options