Job Description
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These values shape everything we do. At John Deere, you'll join a global organisation with a 185 year heritage of innovation, powered by people who are driven to create real-world solutions. We believe in empowering our teams, supporting our communities, and creating a culture where great ideas can thrive.
We're looking for a Product Support Specialist to join our ANZ Customer Support Operations team and help deliver world‐class performance and uptime to our dealer network and customers.
This is a field‐based role, preferably located in Brisbane, though applicants across the Eastern states of Australia are welcome. Domestic and some international travel is required.
Job Grade: 07
Hiring Manager: Juha-Pekka Ylikoivula
The Opportunity
As a Product Support Specialist, you'll diagnose complex issues, support product performance and help shape improvements that influence future machine design.
You will:
* Lead the development and execution of the Product Support Plan for your product lines (Application equipment & Planters)
* Travel to dealer and customer sites to investigate complex product issues beyond DTAC capability
* Analyse data (DTAC, warranty, parts sales, telematics, field reports) to identify emerging issues and support problem resolution
* Contribute to corrective action programs (NCCA) and Product Improvement Programs (PIPs)
* Support DTAC during busy seasons by taking cases and providing advanced technical support
* Deliver technical training to internal teams, dealers and customers
* Provide expert in‐field product optimisation and feedback to factories, engineering and product teams
* Review technical publications and support new product programs, EDPR teams and technical accuracy
About You
You're someone who thrives on solving problems, working with advanced machinery and technology. You are a self-starter who can work autonomously and independently in challenging environments.
Skills & Experience
* Strong technical aptitude with ability to diagnose complex mechanical, electrical and hydraulic systems
* Ability to interpret schematics, understand theory of operation and diagnostic procedures
* Experience with CAN‐bus systems and diagnostic tools
* Ability to work both autonomously and in team environment
* Strong communication skills, with clarity in both written and verbal communication
* Experience in agricultural equipment, farming operations, and precision Ag technology
* Experience in agricultural or heavy equipment service operations
Education / Background
Degree in Mechanical Engineering, Agricultural Technology, or related fields – or equivalent hands‐on experience
Why This Role Matters
You will be a critical link between our customers, dealerships, factories and engineering teams. Your work will shape product improvements, support uptime, and enhance the ownership experience for John Deere customers.
Why Join Us?
You'll enjoy a workplace that values growth, wellbeing, and flexibility.
We offer:
* Tool of Trade Vehicle
* 15% Superannuation via the Mercer Super Plan
* 16 weeks paid parental leave
* Flexible work – field‐based position with home‐based working when not travelling.
* Professional development, training and education support
* Inclusive, supportive culture with a genuine focus on wellbeing
* Purchase Leave & Paid Community Leave
* Health, safety and employee programs
Ready to Apply?
If you're passionate about agricultural machinery, problem‐solving and supporting customers, we'd love to hear from you.
Please click 'Apply' and upload your resume and cover letter.
Applications for this position will close at close of business February 10, 2026
Note: Appropriate work authorisations are required in this country prior to application.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.
John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: 2021- 2024
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.