Permanent Part Time opportunity to join our wonderful team at The Shire of Donnybrook Balingup as a Customer Service Officer.
* Monday to Friday.
* 4 hours / day
* Flexible start and finish time
"Your role will be to administer our Customer Service function, to ensure the delivery of high-quality administrative services to both internal and external customers, and in addition provide administration assistance to the Financial Services team."
Responsibilities include:
* Directing customers and stakeholders to the appropriate information, resources and channels in a manner that maintains a positive customer experience and ongoing relationships with the Shire, in line with the Customer Service Charter.
* Process incoming payments accurately and efficiently, including detailed data entry into the Shire's systems and registers.
* Process and record animal registrations and renewals as required.
* Process Shire number plates orders by customer request – including maintaining register, payment and liaison with Department of Transport.
* Provide service to customers on the provision and collection of kerbside waste services including liaising with the service provider.
* Assist in end of day reconciliations, prepare bank deposits and facilitate banking.
* Ensure the reception area is professionally presented and the display areas are fully stocked at all times.
* Provide administrative assistance to the Financial Services department when required.
* Assist in other administrative duties and projects as required.
* Assist with online bookings for Shire owned Hire Facilities.