Role Summary
This is a challenging and rewarding opportunity to provide exceptional customer service, drive sales growth, and support customers with their everyday banking needs.
Key Responsibilities
* Deliver outstanding customer service that meets and exceeds customer expectations
* Provide timely and accurate information on banking enquiries, account openings, and processes
* Support customers in using digital platforms for personal banking, empowering them to self-serve
* Ensure compliance with internal policies and procedures as well as external requirements
Requirements
* Experience in delivering high-quality customer experience
* Comfortable with digital customer service platforms and ability to troubleshoot common digital banking applications
* Understanding of digital verification and ID validation systems used in customer onboarding
* Proficiency in digital payment technologies, such as mobile wallets and online payments
What We Offer
We offer a range of benefits and support resources to help you create a healthy work-life balance. Our team members' wellbeing is a top priority, and we strive to make our workplace inclusive and supportive for everyone.
Why Join Us?
At our organization, we are committed to supporting the financial wellbeing of our customers. We believe in creating a workplace where people can thrive and grow professionally. If you share our values and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity.