A dynamic eCommerce company in Melbourne seeks a Customer Support Operations Lead to oversee daily support functions. This role involves managing a team, improving response times, and handling logistics in partnership with operations. The ideal candidate has over 5 years of customer support experience, at least 2 years in a leadership role, and is proficient with Gorgias and Shopify. Strong operational mindset is crucial for the KPIs and systems improvement required in this position.#J-18808-Ljbffr