Job Title: Senior Technical Support Specialist
We are seeking an experienced technical support professional to provide senior-level assistance to our customers. This role involves resolving complex technical issues, answering customer queries, and maintaining customer relationships.
The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.
* Resolve complex technical issues escalated by team members
* Answer customer queries in an effective and timely manner
* Maintain accurate records of customer interactions
* Collaborate with team members to share knowledge and best practices
Key Skills and Qualifications:
* Minimum 4 years' experience in a desktop analyst or related role
* Strong troubleshooting skills and attention to detail
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
Technical Requirements:
* Experience with Windows 11 build and management via Intune/Autopilot
* Familiarity with Active Directory user/group administration
* Knowledge of application deployment through Intune Policies
* Working experience of security protocols
Job Type:
This is a contract position, suitable for individuals who want to deliver high-quality technical support services while maintaining customer relationships.
Industry:
We are looking for a dedicated professional to join our IT services team, providing expert technical support to our customers.