New role which will excel your career with a renowned IT Service Provider. If you possess your baseline clearance, experience with ITSM and strong experience with Enterprise Service Management we want to hear from you. This is a fantastic yet rewarding opportunity to get expsoure within the Federal Government space in a permamant capcity. In this role you will be tasked with carrying out the following key responsibitlites Monitor and manage IT services across customer environments-including systems, applications, networks, alerts, and events-ensuring swift detection and response. Escalate incidents via ServiceNow Engage in proactive and reactive incident management, and log infrastructure events. Create early alerts to prevent issues, determine when incidents should be raised, and support incident resolution in collaboration with various teams. Coordinate application maintenance page updates across the envrionment, monitor environments against thresholds Particpate on the On-call roster to provide after house deployment and support when needed Support Enterprise Service Management service providers with ITSM and SIAM processes, identify system health thresholds, and drive continuous improvement Onboard and offboard users within the EOC For this role we are seeking someone who possess the following skills, qualifications and experience: 1-2 years experience working within a IT Support customer facing role Baseline Security clearance Strong written and verbal communication skills Attention to detail and the ability to create in-depth documentation Experience using mointotirng systems dashboards such as Splunk Strong understanding of IT Service Management tools such as ServiceNow Experinece with Incidient managment, monitoring and event management Any industry or vendor realted certifications will be highly regarded such as ITIL. Benefits of working with our customer include 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Top 3 of last year's Diversity & Inclusion Index! In this role we are looking for someone who can start ASAP! Apply now to find out more about this fantastic opportunity.