The General Ledger and Reporting team within the Department of Customer Services, Open Data and Small and Family Business provides financial reconciliation services ensuring that the general ledger records are accurate, preventing errors and maintaining compliance with account standards for the customers they deliver services to. As a key member of the team, you will perform various reconciliation activities including fortnightly payroll reconciliation and other operational finance tasks in addition to providing advice and guidance to customers and other team members.
Responsibilities
* Provide technical expertise in the end-to-end service delivery process in general ledger management services from request to fulfilment to ensure adherence to SLAs, quality standards and legislative provisions.
* Responsible for the analysis of financial accounting issues in consultation with various QSS and customer stakeholders reviewing/monitoring accuracy, compliance and supporting the leadership team in the development of quality business processes.
* Support the leadership team by providing advice, coaching and mentoring to build the capability of staff, sustain performance to meet current and future demands.
* Contribute to the development of all GL&R; planning and scheduling to incorporate BAU and non-standard service delivery activities.
* Monitor service performance metrics and KPIs, identifying trends, patterns, and areas requiring improvement.
* Establish and maintain positive and constructive relationships within the GL&R; team, across internal QSS stakeholders and all customer business contacts.
* Closely collaborate with key stakeholders on existing and recent business process reform initiatives, to enhance/implement improved standardised work practices, to achieve real and measurable change and productivity improvements.
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