Join to apply for the Senior Service Desk Analyst role at Data#312 hours ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Analyst role at Data#3Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Data#3Human Resource & Talent Acquisition SpecialistJoin our high-performing team in a customer-focused roleWork for an HRD Employer of Choice winner for 10 years in a row!Role based in Brisbane, close to public transport - hybrid workingThe Role:We are looking for an experienced Senior Service Desk Analyst to join our National Managed Service team to improve the support for our growing customer base.You will be a proactive individual who is passionate about customer service.If you are looking for a Senior role in a growing and fast-paced environment, then this could be the ideal next step for your career.Key Responsibilities:Provide Service Desk support to our key customersWork closely with internal & external stakeholdersManage multiple requests via customer portal, email, and phone callsDevelop and maintain deep customer relationshipsIdentify trend opportunities to improve ticket workflowAssist the team in maintaining SLA complianceDevelop & mentor junior team membersBackground and Experience:At least 2-3 years of experience working in a corporate environment as a Service Desk AnalystExperience in ticket management toolsProven track record in providing excellent customer service and technical supportKnowledge and experience in Active Directory, Azure AD, Citrix, Exchange, Windows O/S – 10/11, Office Suite 2013/16, Office 365Excellent knowledge and experience in supporting hardware – Desktop, Printers and PeripheralsITIL certification or have knowledge of ITILReliability, efficiency, and the ability to learn processes and technologies quicklyExperience working in a Managed Service Provider environment is desirableAble to independently work autonomouslyRelevant Tertiary or Diploma qualifications and industry certificationsDemonstrated experience in a Service Desk, Call Centre or related graduate programAn understanding of ITIL & Service Level AgreementsExperience with technologies:Active Directory user/group/policy managementWindows 10/11 build and full management via Intune / SCCMDesktop Application deployment through GPO or Intune PoliciesFleet Management (laptops, mobiles, iPads, and desktops)MAM / MDM deployment and operational managementM365 Operational management – Exchange, Endpoint, SharePoint, Teams, OneDrive, and Azure Active Directory.Service-Now or similar ITSM Ticket Logging systemsWho is Data#3?Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.We are currently seeking a 24x7 Systems Support Engineer to provide operational and technical support to our customers within our Services Business.At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.Ref: KISH112856Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Data#3 by 2xSign in to set job alerts for “Service Desk Analyst” roles.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 2 weeks agoDesktop Support Analyst - Information TechnologyBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 1 month agoKedron, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$101,303.00-A$115,406.00 1 week agoKedron, Queensland, Australia 3 weeks agoEight Mile Plains, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 7 hours agoAGSVA Cleared Non-Technical Project Management & Support (Brisbane) - EOIBrisbane, Queensland, Australia 2 weeks agoAGSVA Cleared Technical Project Management & Support (Brisbane) - EOIBrisbane, Queensland, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr