About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
OCS arecurrently recruiting for a confident, results orientated Senior Credit Controller to join our ever-growing Credit Control team, based in our Ipswich office.Within the role, you'll have the opportunity to learn new skills and develop your career in a rapidly expanding global business.
Days of working:
Monday, Tuesday, Wednesday, Thursday, Friday
Key Responsibilities:
* Managing client queries and ensure they are resolved promptly
* Allocate cash, and send statements
* Attend weekly debtors reviews with senior team
* Escalate issues where required and concerns to avoid payment delay
* Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team
* Building and maintaining strong relationships with both external and internal customers / stakeholders
* Confident communication with customers and stakeholders via phone, teams and email
* Maintaining accurate and up to date collection notes,payment promises and contact information withinrelevant systems and reports
* Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
* Timely escalations and organised approach to resolving queries and disputesMonitoring and resolution of unallocated cash
All candidates must have 'Right to Work' in the UK.
In order to excel in this role, you must have the following:
* Proven experience of successfully working in fast paced Credit Control environment, with a results-driven attitude and a keen interest in driving resolutions in a timely manner
* Excellent attention to detail
* Strong stakeholder management experience, communicating confidently and clearly with clients and internal stakeholders from senior operational teams
* A solutions-focused approach to credit control, proactively communicating with a broad range of individuals to find successful resolutions.
Why join OCS?
OCS are ranked 36th on Glassdoor's Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated.
Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
We believe in investing in our colleague's futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career
With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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