Technical Support Specialist
The ideal candidate will be responsible for providing technical support and resolving customer issues in a timely and professional manner.
Key Responsibilities:
* Investigate and resolve customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
* Develop specific technical and professional proficiency to enable the resolution of customer issues through training and readiness.
* Identify potential product defects and escalate appropriately to contribute to product improvements.
Requirements:
* Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
PREFERRED QUALIFICATIONS:
* Chinese Proficiency
* CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
* Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
* Ability to effectively communicate with customer managers and executives on technical and business issues
* Organization, time management, project management, and negotiation skills
* 3+ years of experience providing support for enterprise level premier customers