18 months of IT experience (or equivalent) Ability to build relationships
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Mobile Devices and Networking
Overview
As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company's chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team. This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will: Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
Responsibilities
* Troubleshooting hardware related issues and replace parts if needed
* Troubleshooting software related issues and apply fix
* Perform Install, Move, Add and Change activities
* Work with team members in completing job assignments
* Follow process to attend assigned jobs and escalation of issues
* On-boarding and off-boarding users
Qualifications
* Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
* At least 3 years of experience with end user support
* Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
* Familiar with ticketing system (such as ServiceNow etc.)
* Collaboration experience including knowledge of remote control of PCs
* Strong customer service skills
* Attitude as a team player
* Fluency in both written and spoken English
* 18 months of IT experience (or equivalent) Ability to build relationships
* Experience in OS, Apps and H/W installation and troubleshooting depending on project products
* Mobile Devices and Networking
Company
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
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