A growing FinTech provider is seeking a Senior Desktop Support Engineer with solid Windows Server knowledge to join their team on a permanent basis.
Joining a small, close-knit IT Infrastructure Engineering team, you will be responsible for providing desktop support for around 200 users spread across a number of offices.
This will include walk-ups, phone calls and tickets via their ITSM tool.
Their technology stack includes Microsoft Windows, MacOS, Microsoft 365, Active Directory and Intune and you will also be responsible for supporting, configuring and patching Windows Server.
Your day-to-day responsibilities will include:
Providing onsite/remote support across desktops, laptops, mobile devices and VC systems
Acting as the primary escalation point for advanced incidents
Managing onboarding/offboarding and provisioning of hardware, access and security
Administering Microsoft 365, AD, Exchange and Group Policy
Supporting Windows and MacOS environments including Jamf
Managing endpoint compliance and security via Intune
Delivering IT projects (upgrades, refreshes, migrations)
Working with vendors and mentoring junior engineers
Assisting with system administration, patching and monitoring
To be successful in this role you will need:
Relevant tertiary qualifications and/or industry certifications
Proven experience working in IT Support / Desktop Support
Strong experience supporting Windows, MacOS (Jamf), M365, AD and Intune
Solid experience supporting, configuring and patching Windows Server
Advanced troubleshooting and problem-solving skills
Superior communication, customer-service and stakeholder skills
Apply Now
To be considered for this exciting opportunity, please apply today
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