**Senior Change Manager Role Summary:**
We are seeking a seasoned change professional to drive successful implementation of new initiatives and continuous improvements.
This role involves guiding leaders in implementing and embedding internal programs to boost performance and quality, ultimately improving both employee and customer experiences.
You will act as a key liaison with business stakeholders, translating complex change impacts into clear strategies and understandable information.
* Lead Change Implementation: Plan and execute change projects, aligning Risk, Credit, and BBAB teams. This includes managing in-business led programs and building strong cross-functional relationships.
* Develop & Deliver Training: Design and deliver engaging training programs, collaborating with Learning & Training teams to create and update training materials.
* Stakeholder Management: Build and maintain strong relationships with diverse stakeholders across the division. This includes actively identifying and mitigating adoption risks and resistance.
* Narrative Development & Communication: Craft clear narratives for initiatives, translating technical details for broader business understanding and embedding the Business & Agribusiness narrative in all communications.
* Performance Measurement & Improvement: Define key success metrics, track adoption progress, and continuously refine strategies to ensure sustained change and maximise impact.
* Risk & Resistance Mitigation: Proactively identify and mitigate risks such as change fatigue and resistance, developing strategies to build change resilience.
* Mentorship & Team Support: Provide guidance and mentorship to junior change and implementation professionals, fostering capability and career development within the team.
**Required Skills and Qualifications:**
* A tertiary qualification in Change or Project Management, or a related discipline.
* Deep experience in a similar complex technology driven change or transformation project(s).
* Exposure to banking, ideally business banking or similar.
**Benefits:**
* A dynamic and high-impact work environment that offers opportunities for growth and development.
* A range of benefits including hybrid work options, health and wellbeing support, and access to learning and development opportunities.
**Why Work with Us?**
* Make a real difference in the lives of our customers and communities.
* Be part of a diverse and inclusive team that values your contributions.
* Enjoy a great work-life balance and flexible working arrangements.