Technical Support Engineer (Mandarin Bilingual) Apply locations: Melbourne, Australia; Manila, Philippines Time type: Full time Posted on: Yesterday Job Requisition ID: R29329 Job Description The best Customer Experiences are built with Zendesk. Our platform facilitates customer interactions across chat, email, phone, and social media, designed to grow with any company size-from startup to enterprise. Our Customer Advocates are experts at helping customers improve their support operations quickly. We are always looking for new talent! Ideal candidates are: Technical support evangelists skilled at troubleshooting across multiple product environments. Decision-makers who guide customers through key moments via live chat, email, and phone. Curious, ambitious learners capable of deep-diving into products to master them. If you fit this profile, you will provide top-tier support across various channels, advocating for Zendesk and contributing to our rapid growth. Responsibilities Respond to customer queries related to Zendesk's multi-product platform, supporting our Greater China region in Mandarin. Own the customer experience, guiding them toward resolution efficiently. Collaborate across teams to find solutions; experience with swarming is a plus. Educate and empower customers to use Zendesk effectively. Represent Zendesk internally to ensure success in various departments. Contribute feedback and participate in projects to improve Zendesk's support platform. Candidate Profile People-oriented, able to build relationships across a diverse customer base. Capable of working independently with good prioritization skills. Empathetic, confident, and able to manage customer journeys effectively. Inspiring team player with analytical skills to simplify complex issues. Excellent communicator passionate about enhancing customer and colleague experiences. Enjoys a fun, relationship-focused culture that celebrates success. Technical Skills & Experience At least 2 years in phone, email, or chat support roles. Recent graduates in Computer Science or related fields are encouraged to apply. Native Mandarin speaker or HSK 6+ proficiency, with business or technical context experience. If this sounds like you, join us in a culture dedicated to customer retention and growth. Hybrid work model: In-office part of the week with remote flexibility. Specific schedule to be determined. About Zendesk Zendesk simplifies business complexity, powering billions of conversations and building meaningful customer relationships. We promote a diverse, inclusive, and flexible work environment, with equal opportunity employment practices. Important Notices Beware of recruitment scams. All official communications are from email addresses. Report suspicious messages to .