Senior Account Manager (parental leave cover)
Buffet Sydney, New South Wales, Australia
Senior Account Manager (parental leave cover)
Buffet Sydney, New South Wales, Australia
2 days ago Be among the first 25 applicants
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We're looking for a creatively driven, solutions and relationships-orientated, hyper-organised Senior Account Manager to form the link between our clients and creative team over a 10-12 month parental leave cover period, building our client service offering to a new level of excellence. A true love, knowledge and respect for food, beverage and hotels is highly desired, even better if your experience is in this area.
NOTE: Please include a cover letter in the same single PDF as your resume. Resumes without a cover letter will not be processed.
* Relationship Management
* New Business Development
* Project Management
About Buffet
Buffet is a creative agency and team of 10 based in Sydney, delivering market-leading campaigns, strategy and content to the food, drink and hotel industries. We’re proud of our collaborative, passionate, flexible culture, and strive to prioritise each employee's professional development within our small team. We’re looking for a confident, unflappable, solutions and relationships-orientated Account Manager to form the link between our clients and creative team. A true love, knowledge and respect for food, beverage and hotels is highly desired, even better if your experience is in this area.
Role Description
Buffet’s Senior Account Manager is a key role within our business, with a core focus on delivering spectacular results to our clients, fostering client and contractor relationships, managing our enquiry flow, and ensuring our creative and production teams and projects run smoothly. This fast-paced role offers substantial opportunities for professional growth, including leadership opportunities within our team and expanding your expertise across our niche. This position would suit someone with proven agency and production experience who thrives in a nimble environment, is highly organised, calm under pressure, thinks ahead and outside the box, and is comfortable working across multiple projects at once within a small and talented team.
While it is a parental leave cover position, there may be the opportunity for this position to become permanent at the conclusion of the contract period.
Key Roles and Responsibilities
* Alongside Buffet’s Producer, act as the link between client and creative in the agency, ensuring all projects are delivered on schedule, on budget, and to the best possible standard.
* Foster and build on existing and new client relationships to ensure longevity while identifying opportunities for growth within each relationship; report regularly to directors on the status of each account.
* Regularly refine and strengthen business services, continually elevating the standard of our accounts service across all levels, while contributing ideas for innovation and long-term client success.
* Support the directors managing the flow of new business enquiries, and be responsible for quoting, resourcing, timelining, and briefing in all sold-in projects to the internal team, alongside our Producer and Head of Content.
* Oversee all non-retainer projects and campaigns end-to-end alongside our Producer and Head of Content.
* Manage the onboarding, offboarding, and success of all new and existing retainer clients, including drawing up agreements and working with our Producer to ensure all are fully tracked and reported.
* Assist the Operations Manager and Directors with financial tasks, including setting annual revenue targets and rates, quoting, proposals, invoicing, and recouping overdue funds.
Desired Qualities
* A proactive and positive approach to managing projects, people, and priorities in a collaborative, close-knit team environment.
* Strong organisational skills, with the ability to balance multiple tasks and timelines with confidence and clarity.
* Solution-oriented mindset with a talent for anticipating challenges and resolving them efficiently.
* Creative thinker with the initiative and practical know-how to bring ideas to life.
* An interest in Australia’s food and drink scene is a bonus, but above all we're looking for someone with a great attitude and a sharp focus on delivering excellent results.
Desired Experience
* Watertight client-relation and communication skills.
* 3+ years of previous experience working in a small-to-mid-sized agency environment, juggling multiple accounts or campaigns at once.
* Project management experience, including complex quoting, managing small to large budgets, timelines, and multiple internal staff and external contractors. Knowledge (and respect for) Streamtime or an equivalent project management software is a must-have.
* 1-2 years of experience in the content creation space, with first-hand knowledge of production, social media marketing, photography, and video shoot experience, preferably on large national-level, multi-channel campaigns.
* Strong production knowledge and confidence communicating production nuance to various stakeholders.
* Experience with Xero accounting software to develop quotes and invoices is essential.
* A keen creative eye for detail, whether that be an amazing image, copy, or story.
* Confidence with design software such as Adobe Suite, plus presentation software such as Keynote, is a nice-to-have.
* Summer hours from December - February.
* $100 quarterly Booktopia allowance.
* Light-filled, dog-friendly creative studio in the heart of Surry Hills stocked with drinks and snacks.
* Close-knit team of food-obsessives.
* 3 days in office, 2 days WFH.
IMPORTANT NOTES
* Please include a cover letter in the same PDF as your resume. Resumes without a cover letter will not be read.
* This role is Sydney-based.
* We are unable to sponsor international applicants for this role.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Advertising Services
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