Sales & Customer Service Officer
Are you passionate about sales and delivering exceptional customer service? We're seeking a skilled Sales & Customer Service Officer to join our team on a full-time 6-month contract.
This is an exciting opportunity for you to maximize your income based on your exceptional performance with our incentive program. You'll work in a fast-paced environment, assisting customers in renting vehicles that meet their needs and preferences.
You will be responsible for processing rental agreements accurately and efficiently, addressing customer inquiries and concerns promptly and professionally, and inspecting vehicles before and after rental periods. Achieving or exceeding sales targets is also a key responsibility of this role.
To succeed in this role, you should possess previous experience in sales, customer service, or retail. Car rental experience is highly desirable, but not essential. Strong communication skills and the ability to interact with customers are crucial. You must also be able to work efficiently in a high-pressure environment and have a valid Australian driver's license with a clean driving record.
We offer a competitive hourly rate, shift loadings, and a generous, uncapped incentive scheme. You'll also have access to ongoing training and development, same-day pay via our financial wellbeing provider, and employee discounts including discounted car rental for staff, family, and friends. Our international brand offers opportunities to work nationally and globally, and we prioritize mental health and wellbeing initiatives.
The key responsibilities of this role include:
* Greet customers and assist them in renting vehicles as based on their preferences and needs
* Process rental agreements accurately and efficiently
* Address customer inquires and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles