About Our Client
Customer Service Representative - Glen Waverley, Melbourne
Salary: $65,000 - $70,000 + Super
Are you passionate about providing exceptional customer service? Our client, a leading wholesale provider in both B2B and B2C sectors, is looking for a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Glen Waverley, Melbourne.
This full-time role requires you to be on-site 5 days per week, working closely with a collaborative and driven customer service team.
Job Description
Key Responsibilities:
* Process purchase orders via phone and email, ensuring accuracy and timely handling.
* Liaise with customers regarding product availability, ETAs, and delivery schedules.
* Review stock levels and warehouse inventory to ensure orders are processed and fulfilled correctly.
* Handle payments, including invoicing and payment processing.
* Communicate with the dispatch team to coordinate deliveries and ensure smooth product delivery.
* Provide general customer service support, responding to queries and offering solutions in a professional and friendly manner.
* Manage customer accounts and update relevant information to maintain accurate records.
* Resolve any customer issues or concerns with a focus on satisfaction and resolution.
The Successful Applicant
Skills and Experience:
* Previous experience in a sales order customer service role or similar role.
* Strong communication skills (both written and verbal).
* Ability to handle multiple tasks simultaneously with excellent organisational skills.
* Proficient in using office software and CRM systems.
* Strong attention to detail and accuracy in order processing and payments.
* Positive, proactive attitude with a passion for customer service.
What's on Offer
* Opportunity to work with a passionate and close-knit team.
* Supportive leadership that values employee development and fosters a positive work culture.
* Energetic office environment where teamwork and communication are key.
* Long-tenured employees, fostering a stable and inclusive workplace culture.
* Career growth within a well-established company.
* Full-time, permanent position in a great work environment.
#J-18808-Ljbffr