Government Department - Contract until 19th of AprilLevel 1 and 2 IT SupportThis position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.Key ResponsibilitiesProvide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.Provide and maintain a strong customer focus and support servicesProvide support for applications, email and technology servicesTroubleshooting Samsung and IOS DevicesMinimum 12 months as a Service Desk AnalystExperience supporting Microsoft EnvironmentSamsung and IOS Device KnowledgeGood communication skills, both written and verbal, including a personable and professional phone mannerWhat's in it for youGovernment AgencyStrong chance of extensionExpress your interest to Donal McCann by clicking the 'Apply Now' button below or contact on *********.Be careful - Don't provide your bank or credit card details when applying for jobs.
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