Melbourne, Victoria | RACV Head Office
- 12 months Fixed Term Full Time | Be part of a diverse and supportive team
- Competitive Salary | Discount on RACV Products
**Great things start here**
Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we're proud to be there for every Victorian. Whether it's on the side of the road, a trip down the coast or inside our stores, we're in the community and a big part of their everyday. When you join the journey at RACV, you'll find more than just a job. It's your chance to be part of something bigger.
**About the Opportunity**
The Desktop Support Technician focuses in providing a responsive end user and infrastructure support capability for the RACV members and customers. We are looking for someone who's ready to deliver a high level of customer service in technical support.
**This could be just the right role for you**
You will be providing a high-quality customer service, including keeping all customers up to date on the progress of their incidents and requests and providing technical guidance to customers as well as escalating unresolved issues in a timely manner.
**What you'll need to be successful**
- A tertiary level degree in technology, computer science or equivalent
- ITIL certifications
- Excellent technical skills, particularly within the Microsoft stack
- Excellent verbal and written communication skills
- Strong influencing and negotiation skills
- The ability to clearly articulate and describe technical concepts to non-technical people
**The RACV difference**
You'll make a difference. We're invested in making your work meaningful and relevant. As employees, our benefits make us customers too, meaning your work has a direct impact on your own brand experience. Guided by our values and commitment, that care isn't just in our work, but extends to doing good for those around us.
**Application process**
Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application