VDI Australia Group of Companies have been the sole national distributor for Yutong buses since 2018, specialising in distributing Yutong buses and luxury coaches to a wide range of businesses and industries across Australia. At the forefront of the industries transition to zero emission buses, we are incredibly proud of, and passionate about the extension range of vehicles we offer.
About the Role
VDI's Parts Sales Development Representative has accountability for enabling the effective performance of VDI Distributorship's national parts operations, specifically involving customer satisfaction, market penetration, campaign sales, revenues and margin attainment. Reporting to the National Parts Manager and positioned as the functional 2IC, this role utilises robust data analysis, market information and voice of customer to develop and implement key initiatives designed to optimise the competitiveness and performance of VDI's parts function.
Key to success requires genuine customer centricity, coupled with the ability to partner effectively across multiple internal and external stakeholder groups nationally, These include bus operator's, Yutong (OEM), non OEM suppliers, VDI's workshops, service agents, marketing, sales and parts functions.
Core skills required for this role include:
* Strong capability in performing detailed data analysis that produce meaningful insights and senior management reports, revealing key opportunities that enable well informed decision making. Advanced skills in Microsoft Excel analysis / reporting and via related systems are necessary.
* Ability to effectively translate voice of customer feedback into high value, market competitive solutions, that enhance VDI's engagement, MarketShare, revenue's and reputation.
* Highly coordinated engagement with cross functional teams, including VDI workshops, external service agents, customer service coordinator's, sales and marketing functions, OEM's and suppliers, applying influence and techniques to realise outcomes that enhance VDI's value proposition and competitive advantage.
* Effective monitoring and reporting on evolving market conditions, enabling VDI to clearly understand the competitive landscape, identify key opportunities to further improve its parts operations capabilities and overall performance.
* Development and launch of innovative and fit for purpose parts solutions that are highly valued by VDI's customer's and enhance competitive advantage
Key Responsibilities
* Generation, interrogation and analysis of parts related data, provision of insights, reporting and recommendations (Pentana, Excel, CRM systems).
* Development and launch of approved parts offerings initiatives, such as aged inventory clearances and service packs.
* Lead Trade Marketing initiatives and sales programs.
* Co-design tailored parts / service offerings for inclusion within new bus sale offerings.
* Monitor and report the performance of key initiatives against their target objectives / plan
* Liaise effectively, often through influencing, with service, sales, and workshop teams to ensure seamless coordination and workflow
* Drive parts sales growth by identifying customer needs, promoting suitable solutions, and proactively seeking opportunities to expand revenue across the dealer network and service department and assist with sales when needed
* Build and maintain strong, collaborative relationships with internal stakeholders and external customers
* Provide accurate and timely parts advice to both internal teams and external clients
* Uphold the company's professional image and maintain strict confidentiality at all times
* Function effectively as the 2IC to the National Parts Manager
Skills, Experience and Qualifications:
* Excellent data analysis, associated reporting and communication skills (all types)
* Strong time management, personal organisation, working autonomously
* Customer-focused communicator, including engagement with marketing functions / teams
* Automotive trade Parts development experience with Dealer or OEM
* Proven ability to identify market opportunities and promote suitable parts solutions
* Solid experience in the automotive parts industry
* Demonstrated leadership and team supervision skills, with the ability to mentor and influence staff
* Commercial awareness and understanding of how parts operations contribute to broader business goals
* Proficient with Pentana or similar Dealer Management System (DMS), Microsoft Office, and
* CRM software (highly desirable)
* Solid computer literacy for inventory management and communication
Why Join VDI?
* Embrace the opportunity to perform to your full potential, with strong empowerment and autonomy
* Be part of a highly energised company driving the future of sustainable transport
* Work alongside dedicated, passionate professionals in a diverse, inclusive and collaborative environment
* Access to ongoing professional learning/development opportunities and career growth
* Competitive salary and employee recognition initiatives – regular appreciation and service milestones
VDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. If you would like to know more about VDI Australia check us out on our website www.vdiaustralia.com.au
We are DRIVEN by our Company Values:
Dedication – Relentless Effort earns lasting respect
Responsibility – the time is always right to do what is right
Value – true change begins with action
Excellence – success is raising the bar with every action
Nurture – fostering growth today to ensure a better tomorrow
Role Type
On-site
• Permanent
• Full-time
• Relevant Experience related to the role
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