Reporting to the AM Operations Manager, you will play a pivotal role in ensuring the smooth execution of our daily pick‐up and delivery operations via our extensive agent network.
Based at our state‐of‐the‐art depot in St Marys, this is a great opportunity for someone with excellent communication and rapport‐building skills who is motivated to strive for improvements and efficiencies.
Job Details:
* Job no: 495269
* Work type: Permanent Full Time
* Location: NSW - Sydney
* Categories: Country Coordination
Key Responsibilities:
* Liaising with clients to understand their freight and logistics needs
* Coordinating the movement of freight through our supply chain, ensuring the completion of all deliveries and pickups in line with transit guidelines
* Tracking shipments and providing updates to customers (both internal and external) on the status of their orders
* Resolving any issues or complaints in a timely and professional manner
* Identifying opportunities to improve operational efficiency and customer satisfaction
* Streamlining administrative and operational processes to optimise allocation of pick‐ups and deliveries
* Meeting operational objectives in scanning, damage reduction, DIFOT and cost as per Northline performance expectations
* Ensuring adherence to freight presentation and packaging policy by employees and agents
* Staying up‐to‐date with regulatory and legislative changes, providing direction, assistance and training for compliance
* Driving partner performance and enhancing our regional service offering
* Supporting the broader operations team as needed
* Identifying opportunities for operational efficiencies and cost reductions
* Expertise in evaluating profitability by route using relevant reporting methods
* Strong knowledge of New South Wales regional locations
* Proven experience in planning, prioritising and coordinating multiple tasks and objectives with effective communication
* In‐depth understanding of fatigue management legislation, dangerous goods compliance and chain of responsibility
* Strong communication and interpersonal skills, with the ability to build effective relationships with agents, customers and stakeholders
* Excellent time management and organisational skills
* Being customer‐centric and having proven experience delivering exceptional customer service
Why Join Us?
* Learning, training and development support – Northline believes in the people we hire. We offer training in leadership, communication, self‐development and job‐specific courses. We promote from within, offering great opportunities for career progression.
* Employee recognition programmes – Recognising individuals, supervisors and teams that embody Northline's values and have provided outstanding contributions to the operations.
* Wellness and benefits programmes – Such as our Employee Assistance Program, offering support when needed. Northline's benefits programme offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more.
* Regular team building
Candidates will be required to pass a pre‐employment medical that incorporates a drug & alcohol screen, as well as a police clearance.
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