Quality and Delivery Excellence
The ideal candidate will drive quality improvements across our Australian network by leading the development of comprehensive quality measurement systems, optimizing delivery quality metrics, and implementing effective quality improvement programs.
Key Responsibilities:
Own and optimize end-to-end delivery quality metrics for seamless customer experiences
Lead regular business reviews to ensure quality performance meets expectations
Create and maintain quality scorecards and reporting systems to track progress
Requirements:
Demonstrated analytical skills with experience in metrics management and data-driven insights
Excellent stakeholder management capabilities to engage cross-functional teams
Proven ability to translate data into actionable improvements that drive business outcomes